The definitive benchmark for customer satisfaction intelligence across America's most critical industries — from healthcare to telecommunications, retail to manufacturing.
2026 ACSI Index
Industry Coverage
Deep-dive satisfaction benchmarks, customer journey analytics, and competitive intelligence — built for decision-makers.
+3% YoY
Patient Experience & Clinical CX
Tracking patient satisfaction across hospitals, non-hospital care, and health insurance providers nationwide.
+1% YoY
Consumer & Shopper Experience
Benchmarking satisfaction across general merchandise, specialty retail, supermarkets, and e-commerce brands.
0% YoY
Connectivity & Digital Service CX
Measuring wireless, internet, and subscription TV satisfaction for America's largest connectivity providers.
+2% YoY
Hospitality & Journey Experience
Airlines, lodging, car rentals, and online travel agencies — tracking the end-to-end traveler journey.
+1% YoY
Product & Brand Experience
Automobiles, appliances, electronics, and personal care — satisfaction across the US product economy.
Platform Access
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